Our Commitment to Your Privacy
OAR Wellness is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).
Information We Collect
We collect personal information directly from you or from individuals acting on your behalf. This may include:
● Contact information: Name, address, phone number, email address
● Health information: Medical history, mental health history, substance use history, treatment records, assessment results
● Insurance and billing information: Health card number, insurance details, payment information
● Emergency contacts: Names and contact details of family members or designated contacts
● Referral information: Details provided by referring physicians or healthcare providers
How We Use Your Information
We use your personal and health information to:
● Provide addiction and mental health treatment services
● Coordinate your care with other healthcare providers (with your consent)
● Process admissions and assessments
● Communicate with you about your treatment
● Process payments and insurance claims
● Comply with legal and regulatory requirements
● Improve our programs and services
Disclosure of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may disclose your information only in the following circumstances:
● With your consent: To family members, other healthcare providers, or third parties you authorize
● For treatment purposes: To coordinate care with physicians, therapists, or other treatment providers involved in your care
● Legal requirements: When required by law, court order, or regulatory authority
● Emergency situations: To protect your health or safety, or the health or safety of others
We will not release your personal health information to employers, family members, or other parties without your written consent, except where required by law.
Consent
We obtain your consent before collecting, using, or disclosing your personal health information, except where permitted or required by law. You may withdraw your consent at any time by contacting us in writing, subject to legal or contractual restrictions.
Security
We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
● Secure storage of physical records
● Password-protected electronic systems
● Staff training on privacy and confidentiality
● Limited access to personal information on a need-to-know basis
Retention
We retain your personal health information for the period required by law and professional standards. In Ontario, health records must generally be retained for a minimum of 10 years from the date of the last entry, or 10 years after the client reaches 18 years of age (whichever is later).
Your Rights
You have the right to:
● Access your information: Request a copy of your personal health information in our records
● Correct your information: Request corrections to inaccurate or incomplete information
● Withdraw consent: Withdraw consent for certain uses or disclosures (subject to legal limitations)
● File a complaint: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the Information and Privacy Commissioner of Ontario
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies do not collect personal health information. You may disable cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Our Privacy Officer
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact:
Privacy Officer
Zalman Goldman
Phone
1 (844) 777-9567
Regulatory Information
This Privacy Policy is designed to comply with:
● PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
● PHIPA: Personal Health Information Protection Act, 2004 (Ontario)
For more information about your privacy rights, visit the Office of the Information and Privacy Commissioner of Ontario at www.ipc.on.ca.