Privacy Policy

Last Updated: June 10, 2026

OAR Wellness Privacy Policy

Ontario Addiction Rehab Wellness Centers Inc. ("OAR Wellness," "we," "our," or "us") is committed to protecting the privacy, confidentiality, accuracy, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain personal information through our website, treatment programs, admissions process, and related services.

This Privacy Policy applies to all personal information collected through our website, admissions inquiries, treatment services, communications, and other interactions with OAR Wellness.

OAR Wellness complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's Personal Health Information Protection Act, 2004 (PHIPA), and other applicable laws.

For more information about your privacy rights, visit the Office of the Information and Privacy Commissioner of Ontario at www.ipc.on.ca.

Information We Collect

We may collect personal information directly from you, from authorized representatives, from healthcare providers involved in your care, or through your use of our website.

Depending on your interaction with OAR Wellness, we may collect:

Contact Information

• Name
• Email address
• Telephone number
• Mailing address
• Emergency contact information

Admissions and Treatment Information

• Information provided during treatment inquiries
• Health and wellness information
• Medical history
• Substance use history
• Mental health information
• Insurance or payment information where applicable
• Information necessary to assess treatment suitability

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Referral source
• Date and time of website visits
• Website interaction and usage data

How We Use Your Information

We collect, use, and disclose personal information for purposes including:

• Responding to inquiries
• Conducting admissions assessments
• Provide addiction and mental health treatment and recovery services
• Coordinate your care with other healthcare providers and external treatment partners (with your consent)
• Scheduling appointments and consultations
• Communicate with you about your treatment
• Maintaining clinical records
• Improving our programs, services and website
• Meeting legal and regulatory obligations
• Preventing fraud and protecting the security of our services
• Process payments and insurance claims

We limit collection to information reasonably necessary to fulfill these purposes.

Consent

By providing personal information to OAR Wellness, you consent to its collection, use, and disclosure as described in this Privacy Policy and as otherwise permitted or required by law.

We obtain your consent before collecting, using, or disclosing your personal health information, except where permitted or required by law.

You may withdraw consent at any time, subject to legal, clinical, or contractual limitations.

You have the right to:
●    Access your information: Request a copy of your personal health information in our records
●    Correct your information: Request corrections to inaccurate or incomplete information
●    Withdraw consent: Withdraw consent for certain uses or disclosures (subject to legal limitations)
●    File a complaint: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the Information and Privacy Commissioner of Ontario

Personal Health Information

As a provider of addiction treatment and recovery services, OAR Wellness may collect personal health information as defined under applicable healthcare privacy legislation.

Personal health information is collected, used, disclosed, stored, and protected in accordance with PHIPA and other applicable laws.

Access to personal health information is restricted to authorized personnel who require the information to perform their duties.

We may disclose your information only in the following circumstances:
●    With your consent: To family members, other healthcare providers, or third parties you authorize
●    For treatment purposes: To coordinate care with physicians, therapists, or other treatment providers involved in your care
●    Legal requirements: When required by law, court order, or regulatory authority
●    Emergency situations: To protect your health or safety, or the health or safety of others

We will not release your personal health information to employers, family members, or other parties without your written consent, except where required by law.

Coordination of Care

To support continuity of care and treatment outcomes, OAR Wellness may, with appropriate consent or as otherwise permitted by law, communicate with:

• Physicians
• Nurse practitioners
• Hospitals
• Detoxification providers
• Pharmacies
• Mental health professionals
• Community support agencies
• Family members or designated representatives

Such disclosures are limited to what is reasonably necessary to support treatment, safety, and recovery.

Website Forms and Online Inquiries

When you submit information through a website form, admissions inquiry form, email, or other online communication channel, we may collect information including:

• Name
• Telephone number
• Email address
• Treatment interests
• Information voluntarily provided by you

Information submitted through website forms may be securely transmitted and stored by authorized service providers acting on our behalf.

We recommend that individuals avoid submitting sensitive medical information through general website contact forms unless specifically requested.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, analyze website usage, and support marketing activities.

These technologies may include:

• Essential website cookies
• Analytics cookies
• Advertising and remarketing cookies
• Conversion tracking technologies

We may use services such as:

• Google Analytics
• Google Ads Conversion Tracking
• Google Tag Manager
• Meta Pixel (Facebook and Instagram)
• Other analytics and advertising technologies used to improve website performance and measure marketing effectiveness

These technologies may collect information about your interaction with our website, device information, IP address, and browsing activity.

You may manage cookie preferences through your browser settings.

Advertising and Remarketing

OAR Wellness may use advertising platforms that allow us to measure advertising effectiveness.

Third-party advertising providers may use cookies, pixels, or similar technologies to collect information regarding visits to our website.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information used for advertising purposes is generally aggregated, anonymized, or pseudonymized whenever possible.

Third-Party Service Providers

We may engage trusted third-party service providers to support our operations, including:

• Website hosting providers
• Cloud storage providers
• Email service providers
• Customer relationship management (CRM) platforms
• Analytics providers
• Advertising platforms
• Information technology and cybersecurity providers
• Professional advisors

These providers are contractually required to protect personal information and use it only for authorized purposes.

Cross-Border Data Transfers

Some of our service providers may store or process information outside Canada, including in the United States.

Where information is transferred outside Canada, it may become subject to the laws of the jurisdiction in which it is processed.

OAR Wellness takes reasonable steps to ensure that personal information receives an appropriate level of protection regardless of where it is processed.

Information Security

OAR Wellness employs administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Safeguards may include:

• Secure Socket Layer (SSL) encryption
• Encrypted data transmission
• Password-protected electronic systems
• Access controls
• Employee confidentiality obligations
• Staff training on privacy and confidentiality
• Limited access to personal information on a need-to-know basis
• Secure data storage practices
• Secure storage of physical records
• Vendor security reviews

While no system can be guaranteed completely secure, we take reasonable steps to protect information in our custody and control.

Data Retention

We retain your personal health information for the period required by law and professional standards. In Ontario, health records must generally be retained for a minimum of 10 years from the date of the last entry, or 10 years after the client reaches 18 years of age (whichever is later).

When information is no longer required, it is securely destroyed, deleted, anonymized, or otherwise disposed of in accordance with applicable laws and professional standards.

Privacy Breaches

If OAR Wellness becomes aware of a privacy breach involving personal information under our control, we will investigate the matter promptly and take appropriate corrective action.

Where required by law, affected individuals and regulatory authorities will be notified.

Access and Correction Requests

Subject to legal limitations, individuals may request:

• Access to personal information
• Correction of inaccurate information
• Information regarding how their personal information has been used or disclosed

Requests may be submitted to our Privacy Officer using the contact information below.

Reasonable steps may be taken to verify identity before responding to requests.

Marketing Communications

Individuals who subscribe to newsletters, updates, or marketing communications may withdraw consent at any time.

Marketing emails will contain instructions explaining how to unsubscribe.

Operational or treatment-related communications may still be sent where necessary.

Children's Privacy

Our website and services are not intended for unsupervised use by minors.

Where services involve minors, information may be collected with appropriate parental, guardian, or legal authorization as required by law.

External Websites

Our website may contain links to third-party websites.

OAR Wellness is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites independently.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, technological, or regulatory changes.

The updated version will be posted on this page together with the revised effective date.

Continued use of our website or services following changes constitutes acceptance of the updated Privacy Policy.

Contact Our Privacy Officer

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact:

Privacy Officer
Zalman Goldman

Phone
1 (844) 777-9567

Email
Zalman@oarwellness.ca

If concerns cannot be resolved directly with OAR Wellness, individuals may contact the appropriate privacy regulator or oversight authority.